We accept returns up to 90 days from the date of purchase.
Items cannot be returned if they have been worn (other than being tried on for size) , washed, altered or damaged.
Returned items must have the original tags correctly attached so they can be scanned back into our stock.
Please ensure any return is neatly folded into its original packaging and in its original condition so it can be re-sold.
Please note we cannot exchange items, only refunds are available.
For us to process the return and refund accurately:
Circle the item(s) you are returning on the packing list received with your delivery or your original order confirmation email.
Complete a return form which can be downloaded here
(This address is for the Asia/Pacific - orders commencing in CYAU)
Where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.
Please Note: For hygiene reasons, underwear and socks that have been removed from their packaging, cannot be returned for a refund.
Just re-order the product you are wanting on the Cycology website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.
The cost of returning an item for a refund is your responsibility.We recommend that you return items using a trackable postage method. Cycology will not be held liable for parcels lost in transit.
Please allow 7 business days from the day your parcel is delivered to our distribution warehouse for your return to be processed and your account to be credited. All refunds are credited back to your original payment method and you receive an email confirmation of your refund.
For refunds back to your original payment method, please note that your financial institution may need 3-5 days to clear the funds back into your account.
Sorry no. We will occasionally discontinue products and put them on sale to clear the remaining stock. These clearance items cannot be returned or refunded.
In the unlikely event that you do receive a defective item, please notify us ("Contact Us") within 7 days of receiving the item.
Before you contact us, you will need the obtain the order number beginning with CYAU or the name of the person who purchased your gift so we can help you. Please email us at firstname.lastname@example.org